Putting transparency first
In April 2025, we invited every Director we work with to rate our service and share candid feedback. 61 Directors responded, representing 41 developments across our 229-block portfolio. Following analysis, we’re completing on our commitment to publish the report – to help break our 88 page analysis into bitesize pieces, we’re providing the overall report here, with breakdown by block size category reports to follow.
What We Found Out …
Directors are happy with their experience and rate J&B highly vs previous agents.
We asked for ratings out of 10 for the overall J&B service, and for ratings out of 10 for comparisons to Previous Agents.Across the board, we got:
7
Directors have high levels of trust in their property managers.
We asked clients to rate their level of trust in their Property Managers out of 5. The average score given to our Property Managers from our portfolio was:
4
Directors are happy with the contractors used on their development.
We’re proud of our network of 600+ trusted, independent contractors, so we asked clients to provide feedback out of 5. You said …
4
Written Comments Told Us …
We are …
Extremely Reactive
during urgent situations
We are …
Proactive Problem Solvers
and provide effective solutions to property challenges.
We provide …
Lower Costs
for repairs and major works projects.
Our Service Over Time
We asked Directors whether they believe our service has improved, maintained, or reduced since they first became a client of J&B.
74% believe we have improved or maintained our service – we’re looking into the final 26%.
0%
of clients believe our service has maintained
0%
of clients believe our service has improved
0%
…believe service has reduced.
Looking for a Property Managing Agent you can trust?
Tell us about your development and we’ll be in touch.